Returns & Refunds

Returns & Refunds

30-day return window

We offer a 30-day return period: you have 30 days from receiving your item to register a return. This is offered in addition to your statutory rights and does not affect them.

To be eligible for a return, an item must be in the same condition in which you received it: unworn and unused, with tags attached and in its original packaging. You will also need your receipt or other proof of purchase.

To start a return, contact us at info@vessefashion.uk. If your return is accepted, we will send you the return address along with instructions on how and where to send your parcel. Items sent back to us without first registering the return cannot be accepted.

If you have any questions about returns, you can contact us at any time at info@vessefashion.uk.

Your 14-day right to change your mind

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order for any reason within 14 days of receiving your items. You then have a further 14 days to send the items back. Full details of your statutory cancellation right are set out in our Terms & Conditions.

Damage and problems

Please check your order as soon as it arrives and contact us straight away if the item is faulty or damaged, or if you have received the wrong item, so that we can assess the problem and put it right. Where an item is faulty, damaged or incorrectly supplied, we cover the return costs and offer a replacement or a full refund. Your statutory rights under the Consumer Rights Act 2015 are unaffected.

Return postage

For change-of-mind returns, return postage is paid by the customer. We recommend a tracked service, as the items remain your responsibility until they reach us.

Condition of returned items

You may examine and try on items as you would in a shop. A deduction may be applied if items are returned used or damaged beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions / non-returnable items

Certain types of item cannot be returned, for example perishable goods (such as food, flowers or plants), custom-made products (such as special orders or personalised items) and personal care goods (such as beauty products). We also cannot accept returns of hazardous materials, flammable liquids or gases. If you have questions about a specific item, please contact us. Gift cards cannot be returned.

Exchanges

The fastest way to get the item you want: return the item you have and, once the return has been accepted, place a separate new order.

Refunds

We will notify you once we have received and inspected your return, and tell you whether the refund has been approved. Where approved, the refund is issued automatically to your original payment method within 10 working days. Please note that your bank or card issuer may need additional time to process and credit the refund.

If more than 15 working days have passed since your return was approved, please contact us at info@vessefashion.uk.

Contact information

Shop: Vesse
Company name: GFFC CAPITAL LTD
Registered address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Company number: 16568728
Phone: +44 20 3769 0545
Email: info@vessefashion.uk
Monday to Friday | 09:00 – 18:00 (GMT/BST, London time)

We answer all enquiries within 24 hours on working days.

Please note: our registered address is not a returns address. You will receive the address for returns by email once your return has been registered.